Performance Results

• PennDOT Expands Online Services for People With Disabilities

  PennDOT has always been focused on providing inclusive processes, and meeting our customers’ needs for innovative services. Customers who have a permanent Person with Disabilities Parking Placard now have the option of completing various services online from the comfort of their home.

  This new online process enhances customer convenience related to customers needing certain Person with Disability placard services. The initiative, part of our efforts to modernize operations, allows Pennsylvanians with a Person with Disabilities Parking Placard to now renew their permanent placards, change their address on a product (for both permanent and temporary placards) and replace their lost, stolen or destroyed permanent or temporary placard ID and permanent placard all online through our placard services portal.

  PennDOT has over 900K permanent placards issued across the state. The new service cuts down on processing times for customers by eliminating the mail in process and subsequent processing of paperwork. Temporary Person with Disabilities Parking Placard customers are also able to update their address and request replacement identification credentials through this online service. From the time the program was introduced in late June of 2022, there have been over 15,000 transactions completed where Pennsylvanians have taken advantage of these services. Permanent Placard holders continue to receive a renewal form approximately 60 days prior to their expiration by mail and continue to have the option to renew by mail.

  To renew a placard online or to obtain additional information on services provided, including how to obtain a placard, customers may visit the Person with Disabilities Information page on the Driver and Vehicle Services website. The service is available 24 hours a day, seven days a week.

• PennDOT Enhances Customer Information with New Database of Suspended Inspection Stations, Inspectors, Dealers, and Issuing Agents

  Vehicle safety and emission inspections, license plate issuance, registration and titling are an integral part of ensuring the safety and proper registration of all who travel our roadways, and in June of 2022, PennDOT enhanced its transparency to customers by launching a new database disclosing vehicle inspection stations, inspectors, vehicle dealers and issuing agents who are under suspension for infractions of state inspection regulations, vehicle code infractions and contract requirements.

  These real time (daily) updates allow consumers to use this new tool to help in making an informed decision about those services, as the sites consist of a daily up-to-date listing of suspended inspection stations, inspectors, vehicle dealers and other issuing agents within the commonwealth.

  The information is available to customers by visiting the Suspended Inspection Stations and Inspectors page to see what stations or inspectors are under suspension and the Suspended Issuing Agents page for a list of dealers or issuing agents under suspension.

  Additionally, customers can also see the violation that resulted in the entity’s suspension. The information includes an easy-to-understand list of violation definitions providing the customer a clear understanding of why the entity was suspended.

  Approximately 17,000 safety inspection stations and approximately 7,700 emission inspection stations operate in Pennsylvania, monitored by PennDOT Quality Assurance Officers (QAOs). Through regularly scheduled, unannounced visits and covert audits to inspection stations, these QAOs ensure compliance with the regulations governing the inspectors, vehicle safety inspection and emissions inspection programs as well as the administrative requirements of these programs. They also investigate customer complaints against inspection stations or inspectors reported to PennDOT.

  There are approximately 8,000 vehicle dealers and issuing agents in the commonwealth contracted to provide services to customers on behalf of PennDOT. They are monitored by PennDOT's Driver and Vehicle Services' Regulated Client Services Section and the Risk Management Office through unannounced audits, scheduled site inspections and analysis of internal reports of title transactions. Customer reports of suspected wrongdoing or complaints can also be made by telephone or email to the PennDOT tip line at (717) 705-9913 or RA-pdPennDOTTip@pa.gov.

  Making this information easily accessible to our customers allows Pennsylvania residents the ability to obtain information needed to make decisions on service by seeing the actions taken by PennDOT to ensure our dealers, issuing agents, inspectors and inspection stations are in compliance with requirements and when they’re not customers have the tools needed to be aware of the issues and the reason for suspension. This effort helps ensure that vehicles owned by Pennsylvania residents are properly titled, registered and inspected leading to the improved safety of occupants of the vehicle and those they interact with on the roadways.

• PennDOT Phases in Newly-Designed Driver Licenses, Identification Cards

  As part of ongoing security enhancements, PennDOT updated the design and enhanced the security features of its driver license and identification card products. The update is an important component of PennDOT’s ongoing work to enhance and protect the integrity of the driver license and identification card issuance process. All Driver and Photo locations began using the new products by the end of December 2022.

  Both standard and REAL ID compliant products use the new design and security features. The new products will be phased in over the next four-year renewal cycle and will replace existing products. Both current and new card designs will be in circulation during the transition period.

  The cards look different and have additional enhanced security features that improve fraud prevention and protect from counterfeiting and alteration. Some of the enhanced features include:

  • Guilloche Security Design, a feature that includes sophisticated techniques to embed a variety of customized security patterning into the credential, using non-commercial software developed specifically for high security documents (banknotes, passports, ID cards, etc);
  • Optically Variable Ghost Portrait and Variable Data with UV, features that change their appearance when the viewing angle of the card changes, which moves them from fully visible to non- visible. The card also includes an ultraviolet (UV) response that fluoresces under UV lighting. The UV response is fixed – visible under UV light regardless of viewing angle;
  • Dynamic Look Through Element (DLTE), a dynamic feature with gold metallic tint that is visible under direct lighting.

PennDOT Driver License Centers are operated by PennDOT employees and offer driver license services.

PennDOT's stand-alone Photo Centers are located throughout Pennsylvania. When you receive a camera card, which is an invitation to our photo license, identification card process, you must appear at a photo center to obtain a photo for a driver's license or an identification card.

PennDOT partners with private businesses to provide customers with face-to-face, over-the-counter services. Online indicates that these business partners have a secure, electronic connection to PennDOT and can issue a variety of products on-the-spot. These businesses charge a market-driven fee for their services in addition to applicable PennDOT fees.

9.1 Million

Licensed Drivers

12.1 Million

Registered Vehicles

3,180

Special Fund License Plates Sold

$61,000

Special Fund License Plates Proceeds

9.9 Million

Online Transaction

24,000

Personal License Plates Sold

30,400

PA Motorcycle License App Downloads

798,700

Licensed Motorcyclists

369,200

Registered Motorcycles

13,400

Participants in the Motorcycle Safety Course

394,300

PA Driver License App Downloads

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